Frequently Asked Questions
How long do balloons last?
While we don't make any guarantees, because there are many factors that go in to the lifespan of a balloon, we generally say 24-48 hours for helium balloons*, and at least a week for air-filled balloons, as long as they are kept indoors in a climate-controlled environment. Balloons that are outside and exposed to sun, wind, etc will not last long. Once we have delivered the balloons, we are no longer liable for them and cannot replace them if popped, lost, damaged, etc. However, if a balloon pops in our possession, we will replace immediately, or refund if a replacement is not possible.
*we treat all of our helium balloons with a substance called Ultra High Float, which can help lengthen the life of the balloon (again, as long as it is kept indoors in a climate-controlled environment).
How far in advance do I need to place my order?
The earlier the better! Right now we are booking 2-3 months in advance. We may charge a convenience fee for last minute or rush orders if we are able to work you in (subject to our discretion).
Due to Covid-19, many manufacturers have been shut down, and it can be difficult to get the balloon colors needed and have them delivered in a timely manner. We do our best to get the colors you want, but we cannot always guarantee that. If we can't get the requested colors, we will communicate with you regarding your color preferences based on what we have in our current inventory.
Do you deliver?
We deliver inside Amarillo and surrounding area. We can also arrange for pickup if needed. Extra fees apply for delivery and installation, and the price varies by location and type of installation.
Can I bring you my balloons I ordered online for you to fill with helium?
We currently do not accept outside balloons. There are other places in town that will fill your balloons with helium if needed.
This also applies to Amazon garland kits. We will not assemble an Amazon kit for you. We prefer to use our own supplies.
How do I pay you?
Once we have finalized the details for your order, we will send you an invoice via PayPal. You can pay via your PayPal account or credit/debit card. We also accept venmo.
We require a deposit upfront on all orders. We require the remaining balance to be paid at least 2 days before delivery. The deposit is non-refundable, but it is transferable to another date and/or service.
We can accept check as well from businesses (churches, schools, etc) that require check payments.
I am hosting an event and would like for you to pop-up with your cotton candy stand. What is required to book your services?
You can read more about our prices for services on our MB Cotton Candy tab. However, we are requiring a catering fee from individuals or businesses that are hosting an event and would like for us to "pop up" with our cotton candy cart. The catering fee does not apply to vendor events or craft fairs where there are 10 or more businesses set up with separate booths selling their products individually.
Why do you require a minimum?
We require an order of $200 or more for delivery. The reason we do this is because our install times are limited and this will ensure that we are able to better accommodate our larger events. We do offer pickup at no minimum, however pickup dates and times are limited.