FREQUENTLY ASKED QUESTIONS
HOW LONG DO BALLOONS LAST?
While we don't make any guarantees, because there are many factors that go in to the lifespan of a balloon, we generally say 24-48 hours for helium balloons*, and at least a week for air-filled balloons, as long as they are kept indoors in a climate-controlled environment. Balloons that are outside and exposed to sun, wind, high temps, etc will not last long. Once we have delivered the balloons, we are no longer liable for them and cannot replace them if popped, lost, damaged, etc. However, if a balloon pops in our possession, we will replace immediately, or refund if a replacement is not possible.
*we treat all of our helium balloons with a substance called Ultra High Float, which can help lengthen the life of the balloon (again, as long as it is kept indoors in a climate-controlled environment).
HOW DO YOU HANG THE BALLOON GARLAND(S)?
We almost always use 3M Command Hooks to attach garlands to walls, doorways, ceilings, windows etc. We have a few alternative hook options such as suction cups (on glass) and magnets (on metal), but typically command hooks will be used in most situations. We may also tie the garland using fishing line or another type of string onto existing fixtures (light fixtures, posts/columns, stair rails, etc.) if available.
If command hooks are NOT an option at a certain venue, you can rent stands from us. Please notify us at the time the order is placed if a stand will be required or if you have any concerns about how the garland will be installed.
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
The earlier the better! Right now we are booking 2-3 months in advance. We may charge a convenience fee for last minute or rush orders if we are able to work you in (subject to our discretion).
Due to Covid-19, many manufacturers have been shut down, and it can be difficult to get the balloon colors needed and have them delivered in a timely manner. We do our best to get the colors you want, but we cannot always guarantee that. If we can't get the requested colors, we will communicate with you regarding your color preferences based on what we have in our current inventory.
DO YOU DELIVER?
We deliver inside Amarillo and surrounding area. We can also arrange for pickup if needed. Extra fees apply for delivery and installation, and the price varies by location and type of installation.
CAN YOU INFLATE AND ASSEMBLE MY AMAZON BALLOON ARCH KIT FOR ME?
We will not assemble an Amazon kit for you, or use any of your own balloons purchased separately. The only exception is if you have your own foil/Mylar add-ons you'd like to use. We can inflate those for you and add them to the garland, however, we are not responsible if these balloons pop. Preferably, if you would like to add foil balloons, please order them through us.
CAN I PURCHASE A BALLOON KIT FROM YOU?
We do not offer balloon kits at this time.
HOW DO I PAY YOU?
Once we have finalized the details for your order, we will send you an invoice via PayPal. You can pay via your PayPal account or credit/debit card.
We require a non-refundable deposit upfront on all orders. We require the remaining balance to be paid at least 2 days before delivery. While the deposit is non-refundable, it can be transferred to another date and/or service (depending on availability).
We can accept check as well from businesses, churches, schools, etc. that require check payments. No individual checks will be accepted.
I AM HOSTING AN EVENT AND WOULD LIKE FOR YOU TO POP-UP WITH YOUR COTTON CANDY STAND. WHAT IS REQUIRED TO BOOK YOUR SERVICES?
We currently offer event catering only. Our pricing is $200/hour and includes one cart attendant, 3 sugar flavors of your choice, and unlimited cotton candy during the catering time. A 50% deposit is required to book, and the remainder is due before or at the completion of the event.
DO YOU REQUIRE A MINIMUM?
We require an order of $300 or more for delivery (before tax and delivery fee). We do offer pickup at no minimum for smaller orders.
CAN I PICK UP A BALLOON GARLAND FROM YOU? HOW DO I HANG THE GARLAND MYSELF?
We do offer pickup for smaller balloon orders. We provide supplies, including command hooks, fishing line, etc. and we give instructions for you to hang the garland yourself. We can send you a video tutorial if needed.
We recommend an SUV, van or other large interior vehicle for picking up balloons. You will need to make sure the seats are folded down and the back is clear to fit larger garlands. Usually, 10ft is the maximum size garland that will easily fit into most SUVs (with the seats down). You can rent a Uhaul or bring an enclosed trailer if you chose for very large orders, however, we suggest leaving large orders to us to make sure the transportation and installation goes smoothly.
Please do NOT leave the balloons in your vehicle for long periods of time. Once they are transported to your home or venue, please unload the balloons and get them inside immediately. You may run the risk of balloons popping, colors fading, chrome balloons becoming dull, etc if left in the vehicle for too long.
DO YOU TEAR DOWN THE BALLOONS AFTER AN EVENT?
We do not. You may pay an additional "strike" fee if you'd like for us to come back after the event to tear down and expose of the balloons.
If a backdrop or other item is rented from us, we will return to retrieve our items. The return fee is included in your invoice. This fee does NOT include tearing down and disposing of the balloons. The balloons are yours to keep, and typically most people want to keep the balloons to take home with them and re-use. If you'd like for us to tear down everything, including balloons, please let us know at the time of booking and we will add an additional "strike" fee.